Last updated: 12/31/25
Masha Sakhno Photo offers both digital products and physical products, including custom photo albums and printed heirlooms.
This policy explains how shipping works for physical items and how digital products are delivered.
Digital Products
Digital products are delivered electronically via email, download link, or account access
No physical shipment is involved
No shipping fees apply to digital products
Access is typically granted immediately upon purchase unless otherwise stated
If you do not receive access to your digital product within a reasonable time after purchase, please contact us at:
hello@mashasakhno.com
Physical Products (Albums & Printed Products)
Physical products, such as custom photo albums or printed items, are produced and shipped separately from digital products.
Production Time
All albums and printed products are custom-made
Production timelines vary depending on the product and design process
Estimated production and delivery timelines will be communicated during the ordering or design process
Please note that production timelines are estimates and may vary due to factors outside our control.
Shipping & Delivery
Shipping rates are calculated at checkout or included in your invoice unless otherwise stated
Physical products are shipped via trusted third-party carriers
Tracking information will be provided when available
Once an order has been shipped, Masha Sakhno Photo is not responsible for delays caused by the shipping carrier, weather conditions, or customs processing.
International Shipping
International orders may be subject to customs fees, duties, or taxes
These fees are the responsibility of the recipient
Delivery timelines for international shipments may vary
Lost or Damaged Packages
If your album or printed product arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can assist you.
We are not responsible for packages marked as delivered by the carrier but reported as missing. We recommend contacting the carrier directly in these cases.
Address Accuracy
Please ensure your shipping address is correct at the time of purchase.
Masha Sakhno Photo is not responsible for delays, additional fees, or lost items due to incorrect or incomplete shipping information.
Questions
If you have any questions about shipping or delivery, please contact:
hello@mashasakhno.com
